Terms & Conditions

01. Appointments & Bookings

Appointments can be made through our website, phone, WhatsApp, social media, or directly at the salon.

• Please provide accurate contact and appointment information while making a booking.
• Appointment availability may vary depending on the selected service and salon schedule.
• We recommend arriving on time for your scheduled appointment.
• Late arrival may result in a shorter service duration or rescheduling of the appointment.

02. Cancellations & Rescheduling

If you need to cancel or reschedule your appointment, please contact us as early as possible.

• Appointment changes are subject to availability.
• Repeated cancellations or missed appointments may affect future bookings.
• SneAura reserves the right to reschedule an appointment in case of unavoidable circumstances.

03. Services

SneAura provides professional salon and beauty services including hair, skin, makeup, nail, spa, bridal, and related beauty services.

Service results may vary depending on individual hair, skin, previous treatments, lifestyle, and other personal factors.

04. Pricing & Payments

• Service prices may vary depending on the service, hair length, product usage, treatment requirements, or customization.
• Customers are encouraged to confirm the applicable price before beginning a service.
• Prices, packages, and promotional offers may be changed from time to time.
• Payments must be completed using the payment methods accepted by the salon.

05. Offers & Promotions

Promotional offers, discounts, packages, and special deals may be subject to specific terms, validity periods, and availability.

• Offers cannot be combined unless specifically stated.
• Promotional offers may be available for a limited period.
• SneAura reserves the right to modify or discontinue promotional offers when necessary.

06. Health & Safety

Customers should inform our professionals about any allergies, sensitivities, medical conditions, previous treatments, or reactions that may affect the requested salon service.

Where appropriate, our professionals may recommend a consultation or patch test before certain treatments.

07. Personal Belongings

Customers are responsible for their personal belongings while visiting the salon. Please take appropriate care of valuables such as mobile phones, jewellery, wallets, handbags, and other personal items.

08. Photos & Videos

SneAura will not use photographs or videos of customers for social media, advertising, marketing, or promotional purposes without permission.

09. Website Information

We make reasonable efforts to keep the information on our website accurate and up to date. However, service details, prices, offers, availability, images, and other information may change without prior notice.

10. Third-Party Services

Our website may contain links to third-party platforms such as Google Maps, WhatsApp, Instagram, payment services, or other external services.

These third-party platforms operate according to their own terms, conditions, and privacy policies.

11. Customer Conduct

We aim to provide a comfortable, professional, and respectful environment for our customers and staff. Customers are expected to behave respectfully while visiting the salon.

SneAura reserves the right to refuse or discontinue service in cases of inappropriate, abusive, threatening, or unsafe behaviour.

12. Limitation of Liability

SneAura takes reasonable care while providing professional salon services. However, individual results may vary based on factors including hair condition, skin type, allergies, previous treatments, aftercare, and other individual circumstances.

13. Changes to These Terms

SneAura may update these Terms & Conditions from time to time. Any changes will be published on this page with the updated effective date.